Privacy Policy

Pay Nest Pvt. Ltd. (“Pay Nest,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes the information we collect, how it is used and shared, and your rights regarding your data. Any person (“you” / “user”) accessing our website (www.paynest.com.np) (“site”) and using our products and services (“Services”), agree to this Privacy Policy. If you do not agree to the Privacy Policy, you are suggested to discontinue use of this site, immediately.

1. Information We Collect

We collect two types of information:

a) Personal Information

  • Name, Parent’s Name, Date of Birth, and Gender
  • Contact details (address, email, phone number)
  • Financial information (bank account details, payment instrument details, transaction data)
  • Biometric information (e.g., fingerprint or facial recognition, where applicable)
  • Documents required for verification (e.g., government-issued ID, proof of address)

b) Non-Personal Information

  • IP address, browser type, and device information
  • Usage data, including time spent on the Services, pages visited, and interaction with content
  • Geolocation data (with your consent)
  • Preferences such as language and time zone

2. How We Collect Information

  • Perform transactions or use our Services
  • Interact with our site, emails, or customer support
  • Participate in surveys, promotions, or feedback activities

3. How We Use Your Information

  • Transaction Processing: To facilitate payments and transactions.
  • Customer Support: To respond to inquiries and resolve issues.
  • Service Improvements: To analyze usage patterns and enhance our offerings.
  • Compliance: To meet legal and regulatory obligations, including KYC/AML checks.
  • Marketing: To inform you about new features, promotions, and updates (with your consent).
  • Fraud Prevention: To detect and prevent unauthorized or suspicious activities.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your information with:

  • Affiliates and Partners: For business operations and service delivery.
  • Service Providers: For hosting, analytics, and customer support, under strict confidentiality agreements.
  • Authorities: To comply with legal obligations or during investigations of suspicious activities.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once retention periods expire, we securely delete or anonymize your data.

6. How We Protect Your Information

  • SSL encryption for data transmission
  • Restricted access to personal data
  • Regular security audits and vulnerability assessments
  • Secure storage of sensitive data with encryption

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: